Terms of service
The terms that apply when your platform evaluates or uses Nerova.
Last updated: 2026-10-16
The agreement
These terms form the agreement between Nerova AI Inc. and the platform or person operating a Nerova account. Creating an account or using the service means you accept them. Where a platform has an executed operational contract with us, that contract governs any conflict with these terms.
Testing access
Developer access is provided to approved platforms. Testing access and any Testing credits follow the terms communicated to your platform.
The Testing environment runs against deterministic fixtures so you can evaluate integration behavior before anything real is at stake.
- Fixture data is synthetic and must not be replaced with real end-customer records.
- Testing results demonstrate integration behavior; they do not by themselves grant Production access.
Production terms
Production access is subject to the platform's approved access, agreed commercial terms and active entitlements.
- Nerova executes only the capabilities the platform has declared and we have approved.
- Every controlled operation returns an explicit outcome; the host platform keeps the authoritative record.
- Billing follows the commercial terms agreed for your platform.
Acceptable use
You may not use the service to misrepresent who is acting in a conversation, to schedule or manage services that are unlawful in the relevant jurisdiction, to probe or overload the platform outside documented interfaces, or to resell receptionist capacity without an agreement that covers it.
Intellectual property
Nerova retains ownership of the service, its interfaces, and its documentation. The platform retains ownership of its own product, brand, and records. Feedback you choose to give us may be used to improve the service without obligation.
Liability
The Testing environment is provided as-is for evaluation. For Production, responsibility, service commitments, and remedies are set in the operational contract for that platform; we do not publish blanket guarantees here, because commitments are scoped to each reviewed integration.
Changes
We may update these terms as the service evolves. Material changes are announced to account owners in advance, with the effective date shown here. Continued use after the effective date means acceptance.
Contact us with questions about these terms or to request the full contractual documents for a review.
Contact us about these terms
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