Data deletion
You can ask us to delete your data at any time. There are three ways to do it.
When Meta sends us a request, we check its signature and record it. We then give Meta a confirmation code and a link to a status page that shows the date we received the request. If the request matches a customer whose WhatsApp messages we store, we erase that customer's messages, conversations and remembered details, and redact personal fields in outcome and booking records. If we cannot match it to stored data, we follow up on it ourselves using the confirmation code.
Account data is removed on verified deletion requests, subject to legal holds. We respond to verified requests within 30 days.
- Ask us directly: use the contact form, select the privacy topic, and tell us what to delete.
- In Nerova: a business owner can disconnect WhatsApp in the Nerova companion or console. This deletes the stored WhatsApp access token and account record and releases the number.
- On Facebook: go to Settings & privacy, then Settings, then Apps and websites, and remove Nerova Systems. Meta then sends a data deletion request to Nerova.
Contact us about data deletion
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